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Cancellation/No Show/Late Policy
Profero Hair Studio understands that sometimes schedules change and therefore requests at least a 24 hour notice when cancelling or rescheduling your appointment. If you do not cancel or show up for your appointment, you will be charged 100% of the scheduled service. If a cancellation is made with less than 24 hour notice, a cancellation fee of 50% of the scheduled service price will be charged.
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Please note that if you are over 15 minutes late for your appointment it is per our discretion to reschedule your service if it cannot be completed in the remaining time frame. All attempts to reschedule in a timely manner will be made. If we do not hear from you 15 or more minutes into your scheduled appointment time, it is considered a “No-Show” and you will be charged for 100% of the service scheduled.
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We look forward to your visit!